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Complaints

Naturally we hope you'll never have a need to complain about our programming but if you do here's our code of practice regarding complaints and how to make a complaint.  We always welcome your feedback - positive or negative.  This page sets out our Code of Practice and all the key information that you will need to make a complaint about any aspect of our programming.

1. What can I complain about?

2. Who do I complain to?

3. How soon should I make my complaint after broadcast?

4. Where should I send my complaint?

5. What happens after my complaint is received?

6. What are the potential outcomes of my complaint?

7. What if I am unhappy with the response?

8. Record keeping 

9. Complaint forms

 

1. What can I complain about?

You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on Tipperary Midwest Community Radio has breached one or more of the following obligations:

(i) News

We will ensure that our news programming is objective and impartial without any expression of our own views.

(ii) Current affairs

We will ensure that our current affairs programming is:- objective and impartial without any expression of our own views; and- will treat the subject matter and all interests concerned fairly.If we cannot achieve fairness, objectivity and impartiality in one current affairs programme, we will do so in related broadcasts that will be broadcast within a reasonable period of each other.

(iii) Programmes

We will ensure that our programming does not contain any content which may reasonably be regarded as- causing harm or offence;- tending to promote, or incite crime;- tending to undermine the authority of the State; or- unreasonably encroach upon the privacy of an individual.We also will ensure programming is in compliance with the BAI Code of Programme Standards

(iv) Commercial Communications 

All commercial communications broadcast by us will be in compliance with the BAI General Commercial Communications Code and the BAI Children’s Commercial Communications Code.  

If you have a complaint that does not fall under the categories set out in (i) to (iv) above, we would invite you to If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme.

We will not accept complaints which we deem to be of a frivolous or vexatious nature 

 

2.  Who do I Complain to?

You should in the first instance contact  us by telephone on (062) 52555 during business hours, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or letter and inform us of your complaint.  A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction.If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter or email) to the address below:

•  your name and address; the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ below)

• the date, time and channel of broadcast

• the name of the programme, news item or advertisement/commercial communication that you have viewed/heard and which is the subject of your complaint;

•  detail exactly what, in the broadcast, concerned you; In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service.  

 

Please download our complaints form (MS Word Doc) - links at the bottom of this page.

 

3. How soon should I make my complaint after the broadcast?

The Broadcasting Act, 2009 requires you to make your complaint not more than 30 days after the date of broadcast:

(a) if your complaint relates to one broadcast, 30 days after the date of that broadcast;

(b) if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts;

(c) if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts. Complaints submitted outside of these time periods cannot be considered. 

 

4. Where should I send my complaint?

Anne Power

Station Manager

Tipperary Midwest Community Radio

St. Michael St.

Tipperary

Co. Tipperary
E-mail:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Tel: (062) 52555 

 

5. What happens next?

Once we have accepted your complaint we will work to resolve the issue/s as soon as possible.  Your complaint will be carefully considered, investigated if necessary, and responded to in writing by our Programme Controller /Station Editor/ or a senior member of our programming team. 

-  We will write to you to acknowledge receipt of your complaint within 7 working days.

-  We will consider the issues raised in your complaint.

-  We will listen/watch the programme/broadcast item identified in your complaint.

-  Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you.

-  We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised.  We will set out the reasons for our decision on your complaint. This response will be sent to you within 21 days from receipt of your complaint. 

 

6. What are the potential outcomes for my complaint?

We may uphold or reject a complaint.  Upholding a complaint means that we believe that our programming did not comply with our obligations covered by this Code of Practice. Rejecting a complaint means we believe that our programming was in compliance with our obligations.If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner.  The manner of resolution will be decided on a case by case basis but may include an apology, correction, clarification and/or the offer of a rebuttal. 

 

7. What if I am unhappy with the response?

If you are unhappy with the response you have received, you can complain directly to the Broadcasting Authority of Ireland, their website has full details about how to do this here: http://www.bai.ie/broadcasting_complaints.html


Contact details:

Complaints Officer

Broadcasting Authority of Ireland

2 – 5 Warrington Place,

Dublin 2

Phone: (01) 644 1200

Fax: (01) 644 1299  

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

8. Record keeping:

We are required under the Broadcasting Act, 2009 to keep a record of all complaints submitted in accordance with this Code of Practice for two years.  We are also obliged to provide these records to the Compliance Committee of the BAI if the Committee so directs.Our records will include copies of your complaint, our response/s and the audio / audio-visual copies of the broadcast material.

 

9. Complaint forms

You can download the complaint forms here. Both documents are in MS Word format (.doc) Right click on the link and then select 'save as'.

- Programming Complaint Form
- Advertising Complaint Form

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Last Updated ( Tuesday, 19 April 2011 11:24 )