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Where Can I Listen?
Written by Webmaster   
Saturday, 29 November 2014 21:30

There are many ways to listen to Tipperary Midwest Radio - on FM, online and mobile/tablet. Here's how.

On Your FM Radio

Tune to 104.8FM in Tipperary town area or 106.7FM in the Cashel area.

 

Our Desktop player

To enjoy Tipp Midwest Radio on your PC/Mac then just click on the 'listen live' button on the right (appears in a pop up window and requires Flash)

 

Streams

We have a variety of streams that work for different media players. Just copy the relevant URL into your mediaplayer that you use from the list below.

  Format   URL
Winamp   http://rsstreaming.com/tunein.php/tmwr/playlist.pls
Windows Media Player   http://rsstreaming.com/tunein.php/tmwr/playlist.asx
RealPlayer   http://rsstreaming.com/tunein.php/tmwr/playlist.ram
Quicktime   http://rsstreaming.com/tunein.php/tmwr/playlist.qtl

 

We recommend using the free VLC mediaplayer as it's very versatile and plays many audio and video formats.

 

On your Mobile

You can listen to Tipp Midwest Radio on the free TuneIn mobile app for iOS, Android, Windows or BlackBerry. You can download the TuneIn app here.

 

Last Updated ( Monday, 07 September 2015 22:11 )
 
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Code of Practice on Complaints.
Written by Nora Samworth   
Tuesday, 08 July 2014 19:01

Complaints Code of Practice                   (Non-Programming/Non-Advertising/non employment)

for Board, Staff, and Members contributing to the organisation on a voluntary basis.

 

Naturally we hope you'll never have a need to complain about anything in our organisation but if you do here's our code of practice regarding complaints and how to make a complaint.  We always welcome your feedback - positive or negative.  

 

These pages set out our Code of Practice on Complaints (Non-Programming/Non-Advertising) and all the key information that you will need to make a complaint about any aspect of station operation besides programming or advertising.

 

[Please note that complaints around our programming or the advertising we carry are the subject of a separate code of practice].

 

Contents:

1. What can I complain about?

2. Who do I complain to and How?

3. How soon should I make my complaint after the occurence?

4. Where should I send my complaint?

5. What happens after my complaint is received?

6. What are the potential outcomes for my complaint?

7. What if I am unhappy with the response?

8. What if I am still unhappy with the response of the station?

9.  Is there anything else I need to know (incl Record keeping )

 

1. What can I complain about?

 

You may submit a complaint to us if you are of the opinion that Tipperary Midwest Community Radio has breached one or more of the following commitments:

 

Good Governance; that we shall govern in a representative and accountable manner through adherence to our organisation’s rules and our board operational handbook.

 

Accountability in Financial Management; that our financial affairs are operating in line with our financial guidelines.

 

Fairness in Human Relations; that we shall recruit staff in line with our recruitment procedures, and maintain our statutory obligations to staff and voluntary members

 

Respect ; that we shall operate in an atmosphere of rights, responsibilities and respect, in the best interests of the organization, in an environment free from bullying, in a manner consistent with our volunteer member handbook, staff handbook, and board handbook.

 

If you have a complaint that does not fall under the categories set out in (i) to (iv) above, we would invite you to check our code of practice with regard to broadcast programming or advertising complaints. If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme. Issues with regard to programme personnel, & scheduling should be raised with the chair of the programming committee. 

 

We will not accept complaints which we deem to be of a frivolous or vexatious nature 

 

2.  Who do I Complain to and How?

All Board, Staff, and Members who contribute to the organisation on a voluntary basis, are expected to operate in an atmosphere of trust and respect.

 

Before making a formal complaint, it is the responsibility of the prospective complainant to see if the matter can be resolved on a more informal basis.

 

The means of doing so are to firstly raise the matter with the station manager, or relevant board officer (Secretary, Treasurer, Chairperson). 

In an complex organisation such as a radio station with a voluntary board, and limited staff resources, issues will inevitably arise and we welcome the opportunity to put things right. On the matter being raised, the manager or board officer will attempt to resolve the matter to your satisfaction.

 

To raise the matter informally, You should in the first instance contact us by telephone on (062) 52555 during business hours, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or post a 1 page letter and inform us of your issue and that you are considering making a formal complaint.  The communication should be brief at this stage and is only to raise awareness that there is an issue, rather than the issue itself. The Station Manager or Board Officer will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction

 

Minor breaches should not be the subject of a formal complaint and should instead be raised with the station manager, or where this is not possible or not appropriate with the chairperson.

 

A formal complaint should be undertaken only when it is felt that no other means of addressing the situation is possible.

 

If we cannot resolve your complaint in an informal way to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice and is a major breach of the rules, policies, procedures and/or handbooks of Tipperary MidWest Community Radio , you should submit the following details in writing (by letter) to the address below:

1.    your name and address, daytime phone number, email (if applicable)

2.    Role(s) within the station

3.    the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above). 

4.    the date when the occurrence(s)  took place

5.    what specific breach(es) of the rules, policies, procedures and/or handbooks relevant to the categories of complaints, is  the subject of your complaint;

A complaint may not be more than two pages in length including appendices. A complaint should be focused on particular situations/grievances and not more than 3 areas of grievance may be included in the one complaint.

 

 

 3. How soon should I make my complaint after the occurrence?

Our Code of practice requires you to make your complaint not more than 30 days after the date of occurrence.  

(a) if your complaint relates to one occurrence , 30 days after the date of that occurrence;

(b) if your complaint relates to two or more unrelated occurrences; 30 days after the date of the earlier or earliest of those occurrences.

(c) if your complaints relates to two or more related occurrence of which at least two are on different dates; 30 days after the date of the later or latest of those broadcasts. The date of the first occurrence must be a maximum of 90 days prior to the date of complaint.

 

Complaints submitted outside of these time periods cannot be considered. 

 

 

4. Where should I send my complaint?

Mairead Horan

Secretary

Tipperary Midwest Community Radio

St. Michael St.

Tipperary

Co. Tipperary

E-mail:    This e-mail address is being protected from spambots. You need JavaScript enabled to view it eircom.net

Tel: (062) 52555 

 

 

5. What happens after my complaint is received?

Once we have accepted your complaint we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing by our Complaints and Disciplinary Committee (CDC)

1.    We will write to you to acknowledge receipt of your complaint within 7 working days.

2.    The CDC will consider the issues raised in your complaint.

3.    The CDC will review the relevant policies/procedures/handbook identified in your complaint.

4.    Where appropriate, The CDC will consult with any party to which your complaint relates, for example, staff member, board officer, to give that party an opportunity to provide observations and comments in relation to the issues raised by you.

5.    We provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised.  We will set out the reasons for our decision on your complaint. Where a breach is deemed to have been minor, the response will correspondingly be very brief. This response will be sent to you within 21 days from receipt of your complaint. 

 

 

6. What are the potential outcomes for my complaint?

The CDC may uphold or reject a complaint.  Upholding a complaint means that we believe that our actions did not comply with our commitments covered by this Code of Practice. Rejecting a complaint means we believe that our actions were in compliance with our commitments and the underlying policies, procedures and handbooks.

 

If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner. The manner of resolution will be decided on a case by case basis but may include an acknowledgement of the failure to deliver on our commitments, a timeframe under which we will deliver on our commitments in the future, a reversal of a previous decision,  and/or an apology.

[Please note;  Any disciplinary actions arising from the upholding or rejection of the complaint are not part of the complaints process but instead may form the basis of separate proceedings under the Disciplinary Code of Practice. ]

 

 

7. What if I am unhappy with the response?

If you are unhappy with the response you have received, you can appeal the decision to the Board of Tipperary Mid West Community Radio. This should be received in writing with 14 days of receiving the decision of the CDC by writing to the Secretary at the address above. Should no appeal be received within 14 days, the matter will be deemed closed.

 

The appeal must layout on one page the basis on which you are unhappy with the decision and/or unhappy with the proposed resolution. The appeal cannot introduce new matters which were not included in the original complaint.

 

Upon receipt of your appeal, the secretary will inform you within 7 days, of the date of the next scheduled board meeting at which your appeal will be considered.

 

The next scheduled board meeting will consider

(1)  If the meetings of the CDC at which the complaint was considered was quorate and carried out in accordance with the Board Operational Handbook

(2)  Where the complaint was upheld, whether the measures proposed (if any) are adequate to reasonably expect the prevention of a similar occurrence in the future.

(3)  Whether the basis on which the appeal is made can be addressed in a manner not inconsistent with the decision making of the CDC on the matter.

 

The board will communicate its decision to you with 7 days after the scheduled board meeting.

 

 

 

8. What if I am still unhappy with the response of the station?

 

Should you still be unhappy with the decision, you are free to communicate this to the Broadcasting Regulator; the Broadcasting Authority of Ireland.

Complaints Officer

Broadcasting Authority of Ireland

2 – 5 Warrington Place,

Dublin 2

Phone: (01) 644 1200

Fax: (01) 644 1299  

E-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it @bai.ie

 

 

 

9.  Is there anything else I need to know (incl record keeping)?

 

Addressing legitimate grievances are part and parcel of good governance in Community Radio. No organisation is perfect, and taking on board suggestions for improvement and enabling areas of weakness to be identified, will only strengthen our station, enabling us to better serve our community. Constructive suggestions are always welcomed and we would strongly encourage you to engage fully with the many informal ways to address issues as they arise. Though hopefully the bulk of situations will be addressed outside the formal complaint process, formal complaints will still inevitably be made and it’s important to have clear mechanisms around these to protect everyone involved;

 

-       From the date of which this Code of Practice was adopted by the Board of Tipperary Mid-West Community Radio, the making of a complaint directly or copying a complaint to 3rd parties such as the broadcasting regulator, funders, etc and bypassing the above procedures shall result in the indefinite suspension of the persons doing such things, from all activities of the organisation including programme-making, governance, and fundraising. The station reserves the right not to investigate such complaints when this formal code of practice has been thus undermined.

 

-       A complaint cannot be made as a result of a disciplinary action to which you have been subjected to. It is however open to you to pursue the (separate) disciplinary action appeals process.

 

-       Once a complaint has been made, no other complaints may be received by the same complainant (s) until such time as the first complaint has been resolved, rejected, or upheld.

 

-       Should a board member make a formal complaint, they shall step down from the board until such time as the complaint is resolved.

 

-       Should a staff member make a formal complaint, the board reserves the right to ask the staff member to take a leave of absence while their complaint is being resolved.

 

-       Should a member contributing their time to the station on a voluntary basis, make a formal complaint, the board reserves the right to ask the person to take a leave of absence while their complaint is being resolved.

 

-       Should two or more complaints be rejected from the same complainant(s),  the CDC reserves the right not to entertain further complaints from the same complainant(s).

 

The Organisation  will keep a record of all complaints submitted in accordance with this Code of Practice for two years. We may provide these records to the BAI, to relevant funders, and their agents, should the Board of Tipperary MidWest Community Radio decide to do so or if requested by the Regulator or funder.  Our records will include copies of your complaint, and our response/s.

 

[Note this Code of Practice may be updated – prior to making a complaint, please contact the station manager or station secretary for the latest ve

Last Updated ( Friday, 11 July 2014 21:52 )
 
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Tipperary Mid West Radio
Written by Mairead Horan   
Thursday, 30 June 2016 09:28

Tipperary Mid West Radio

Last Updated ( Monday, 20 February 2017 12:55 )
 
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Privacy policy
Written by Webmaster   
Thursday, 05 January 2012 16:32

Our Commitment to Your Privacy

Tipperary Mid West Community Radio. ((TMWR) respects your privacy. We are particularly sensitive to privacy issues on the Internet and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.

Tippmidwestradio.com is owned and operated by Tipperary Mid West Radio, registered in Ireland, with its registered office at St.  Michaels Street, Tipperary, Co. Tipperary

TMWR Privacy Policy
Any information you provide about yourself to Tipperary Mid West Community Radio (“TMWR”) or our associated companies will only be used in accordance with our Privacy Policy Statement, detailed below. Please note, the Privacy Policy Statement does not apply to websites or text services operated by third parties.

We collect information from you for a number of reasons, for example:

•  To provide personalised services for our individual users.
•  To enable us to send out editorial content that you’ve requested.
•  To enable us to send out promotions in which we think you will be interested.
• To help us to improve the services we offer.

•  To use anonymous, aggregated details about our users to sell appropriate advertising space on our websites and other properties (for example, we may need to tell advertisers what proportion of the visitors to our websites are female), collect promotional and marketing information, and to pass on offers to our users, and does not mean sharing an individual's details with an advertiser

.
Our Aims
1. We are fully committed to protecting your privacy and will respect your privacy in terms of email, mobile and any other details you submit to us via any media.
2. We will not collect personally identifying information except with your specific knowledge and consent.
3. We will work with our suppliers to ensure that your data is protected with high quality, reliable and secure technology. Our technology partners invest in high-quality security and work hard to protect your privacy.
4. We follow strict security procedures set out in Irish Data Protection Legislation in respect of the storage and disclosure of information given by you via our websites, your mobile or via any other media.


Collection of Information
5. We collect information on our users through cookies on websites, interactions with both our websites and our text services and via other media, such as postal registrations to club membership.
6. The information we need depends on how you are interacting with our website, text or otherwise but could include an email address, a password, age, gender and postcode and a mobile telephone number although additional information may also be requested.  We may ask further or different questions for different services, including competitions. Unless stated, all questions are compulsory. We may also ask some further, voluntary questions so we can gain a clearer understanding of our users. Your responses help us to sell appropriate advertising space and to alert you to information we think may be of interest to you and so improve the offering we can make to users. They also enable us to personalise services for our users, for example through registration.  We do not share this information with third parties unless you have specifically consented to this.
7. If you are registered you may update your personal information at any time via the “My profile” page for web users, where registration is available on the site. You can get to the “My profile” from most pages on the website if you are logged-on. If you are a text user then the text messages you receive from us will alert you to options for unsubscription and/ or change of details – please follow these messages.
8. When you interact with us via either online or text services you may be invited to register with us. Such registration is your choice. Your decision to register or otherwise will not have any effect on the outcome of any competition.


“Cookies” (See also Google Analytics)
9. You may have read about "cookies", small pieces of information that are stored by your browser on your computer's hard drive. TMWR uses cookies to identify registered users without needing to ask for registration details every time you access one of our sites. The cookies control the display of ads, to ensure that you don't see the same ad too many times in a single session, for example, and to track usage patterns on our sites. Our cookies do not contain any personally identifying information.  While using the sites, you may notice that our advertisers occasionally serve you cookies, either directly or when you link to their sites. We cannot directly control what our advertisers or these cookies do, but it's our policy that advertisers on the sites should use cookies the same way we do.
10. Occasionally, we may use cookies to track registered or unregistered users as they travel through the site - for instance, we might use cookies to count the total number of unique users who are accessing the site over a particular period of time. This information will never be shared with a third party at an individual level, and is used to make our systems more efficient.
11. If you are concerned about cookies, you can turn them off in your browser. However, please note that if you do this some areas of the site may not work properly.


“Safe Harbour”
12. For purely technical and operational reasons, your user data may from time to time be stored on our behalf on servers based overseas.  All contractors operating such storage on our behalf will be identifiable as “Safe Harbour” compliant

 

“Data Protection Act
13. We will ensure that all personal information supplied is held securely in accordance with the Data Protection (Amendment) Act 2003 and its relevant subordinate legislation and we will comply with the principles set out in that Act. When you supply any personal information to us we will meet our legal obligations towards you in the way that we deal with that information. In accordance with the data protection principles we have to collect the information fairly and to let you know how we will use it (see paragraphs 14 - 18) and whether we will pass the information on to anyone else. We will not supply your personal information to third parties without your express prior consent or where required by law. We will ensure that any information will be held only as long as is necessary to ensure that our service runs smoothly. We use up to date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.


Use of Information
14. Where you have submitted personal information about yourself we may from time to time provide you by e-mail, mail, text or otherwise with an update of information about our services and products. You may "opt out" by clicking on unsubscribe links provided in subsequent communications.
15. You should be aware that any information you post in our public areas on our websites, such as message boards, may be seen, collected and used by others, and may result in unsolicited messages from other users or parties. Alas, we can't control this; you post at your own risk.
16. We will e-mail, mail, text or otherwise, as appropriate, occasionally with information about your registration and/or your club membership if you have joined one.
17. Sometimes you will provide us with data that doesn't reveal your personal identity. We may use this sort of information for editorial marketing and promotion purposes and occasionally for other purposes.
18. Any research carried out via our websites or through text message to your mobile is for the exclusive use of TMWR unless specifically stated at the time of completion. However, please note that “pooled” responses to questions may be shared with our partner organisations.


Advertisers, Sponsors and Associates
19. Where we collect registration information from you, we will only contact you ourselves.
20. We will not sell, trade, rent or pass on any individual’s user details (including your email address and/ or mobile telephone number) unless we have your prior consent. With your permission we will only share the information with carefully chosen, reputable and trustworthy third parties.
21. We will never share your personally identifying information with a third party, including an advertiser, without your explicit permission. Similarly, you will receive unsolicited mail or texts only from TMWR and associated companies only if you have agreed to this.
22. A few special cases are worth noting: From time to time we may run competitions or request material we can publish; to participate, you must usually supply us with your identity which you agree to have publicly associated with your submission. The exact rules vary from case to case, and will be noted clearly on the relevant pages. Your participation will always be voluntary and knowing.
23. Otherwise, we will only share anonymous aggregate statistics about our users, sales and traffic patterns with our advertisers. Whilst your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group whether this is in connection with either web or text users. For example, we might report to potential advertisers that a certain percentage of our users are interested in its products, based on information requests.
24. We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly and to protect both ourselves and our users.
25. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
26. TMWR and our associated companies follow the relevant legal requirements and uses all reasonable precautions to ensure only responsible third parties see the information, however we are not responsible for any breach of security or any actions of any third parties who receive the information.

Google Analytics

27. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

28. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States .

29. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

30. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

31. Google will not associate your IP address with any other data held by Google.

32. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

33. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

We reserve the right to change our privacy policy and all changes will be posted here.  Where the changes are significant, we may also choose to email all our registered users with the new privacy policy.

Last update: January 2011

For more information on Data privacy and your rights  please visit www.dataprotection.ie

 
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Live Streaming FAQ

Here's some Frequently Asked Questions (FAQs) about our live audio stream and troubleshooting if you are experiencing difficulties listening to our web stream.

Last Updated ( Monday, 26 December 2011 23:53 )
 
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